Refunds and Returns

Refunds and Returns – The Adult Doll Shop

At The Adult Doll Shop, we are committed to providing exceptional customer service and ensuring your complete satisfaction with your purchase. Our Refund and Returns Policy is designed to provide clarity and transparency regarding the process for refunds and returns.

Eligibility for Refunds

We understand that circumstances may arise where a refund is necessary. Our policy covers refunds for the following situations:

• Items Lost During Transit: If your order is confirmed as lost during transit, we will initiate a refund or offer a replacement, as per your preference.
• Items Damaged During Transit: In the unfortunate event that your items arrive damaged, we will gladly process a refund or replacement for the affected items.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team within 14 days of receiving your order. You can contact us at info@adultdollshop.com.
2. Provide Details: Clearly state the reason for your refund request and provide any relevant details, including order number, item names, and images of any damage if applicable.
3. Assessment: Our team will assess your request and respond to you promptly with further instructions.
4. Return of Items (if applicable): If a return is required, we will provide you with instructions on how to return the items. Please ensure that the items are securely packaged.
5. Refund Processing: Once we receive and inspect the returned items, we will process the refund or initiate the replacement, as agreed upon.

Non-Refundable Items

Please note that we do not offer refunds for used or open items. Refunds are only applicable for items lost or damaged during transit.

Important Notes

• Refunds will be issued to the original payment method used for the purchase.
• We reserve the right to refuse refunds or returns if the item has been tampered with or used.
• Customers are responsible for the cost of return shipping unless the item is being returned due to damage or loss during transit.

Unused and Unopened Items

We do not offer refunds or returns on items that have been used or opened due to hygiene and safety reasons. However, if you receive an unused and unopened item and wish to return it, please contact us within 14 days of receiving your order to discuss your options.

The Adult Doll Shop reserves the right to amend or update this Refund and Returns Policy at any time without prior notice. Any changes will be reflected on this page.

The Adult Doll Shop – Your Satisfaction is Our Priority